TIER 1 SUPPORT SPECIALISTS
SUFFOLK, VA 23432
Writes clearly and concisely, listens attentively, provides and asks for feedback, offers well-thought-out solutions.
Updates supervisor on a regular basis.
Provides communication with the customer Re: updates, status, requirements & completion information via voicemail, e-mail or in-person communication.
Team-oriented individual collaborates effectively with others to resolve problems.
Provides telephone/email support and instruction to end-users.
Demonstrates a willingness to learn new skills on the job and apply those skills in assisting customers
Installs and configures company software on client s machines.
Assists in the customization and adaptation of existing programs to meet users requirements.
Installs, configures and reconfigures label printers and occasionally, laser printers, from a remote location.
The individual identifies and resolves problems in a timely manner.
Individual gathers and analyzes information skillfully.
Creates and modifies basic SAP Crystal Reports and configures proprietary application to fully print the Crystal Report(s).
Understands the interaction between SAP Crystal Reports and the
Pay is dependent on experience
Hourly pay range is $13- 19 per hour
The individual has knowledge of and can assist in SQL Server installation.
The individual restores and performs SQL Server database backups.
Documents all customer correspondence in company CRM.
Continually looks for ways to improve and promote quality.
Demonstrates accuracy and thoroughness with all projects undertaken.
Consistently on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Individual can lift 35 pounds
Associates Degree in an Information Technology related field or 1 year
experience working directly in Information Technology. Fluent in various Microsoft Operating Systems
Apply in person during our walk-in hours Monday-Thursday 9-11am or 2-3pm
2121 Old Greenbrier Rd Suite B Chesapeake Virginia 23320
Email resumes to firstname.lastname@example.org
Margie is an executive recruiter based in Chesapeake and is a Certified Staffing Professional (CSP) and has a Technical Staffing Certification (TSC). Margie is known for her positive energy and can-do attitude. Margie specializes in clerical positions, accounting, finance, business & contract administration, operations, warehouse, logistics/supply chain, procurement, HR, marketing, legal, executive, IT and many levels of industrial.
"I love the job Margie placed me in. I am thriving in my new career and the business I was placed with is a perfect fit for me." - feedback from our 2017 Talent Survey