CUSTOMER SERVICE REP CSR (1ST SHIFT)
CHESAPEAKE, VA 23320
Customer Service Rep. Will respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints.
* Prior Cold Storage a PLUS
Pay: $14-16 depending on experience
Hours: 7am-3:30 (with rotating Saturdays)
Full time temp to hire
Dress: Business Casual
Responds to all inquiries/ complaints concerning work-orders, shipments, inventory counts, etc.
Reports customer feedback to management.
Acts as liaison between customer and warehouse.
Generates all paperwork/information required for customer work orders.
Assures proper invoicing of accounts by verifying computer-generated invoices.
Provides clerical support including overseeing all paperwork associated with orders.
Schedule loads as required.
Maintain updated reports to ensure all loads are empty and closed.
Resolve refused product, over, short and damaged (OS&O) orders.
Knowledge Skills and Abilities Required:
Work in a fast paced environment.
Handle multiple tasks at the same time.
Flexibility and initiative.
Experience working with challenging customers.
Excellent communication skills.
Strong problem solving skills
Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
Relate to other people beyond giving and receiving instructions.
Tools and Technology:
Knowledge of Warehouse Management Systems
Knowledge of Microsoft Office Suite.
Desktop computers- Accurate typing and data entry skills
High school diploma or general education degree (GED), or at least one year related work experience.
Apply in person during our walk-in hours Monday- Thursday 9-11am or 2-3pm
2121 Old Greenbrier Rd Suite B Chesapeake Virginia 23320.
Please allow time to complete an application and interview, and come dressed for a job interview.
Margie is an executive recruiter based in Chesapeake and is a Certified Staffing Professional (CSP) and has a Technical Staffing Certification (TSC). Margie is known for her positive energy and can-do attitude. Margie specializes in clerical positions, accounting, finance, business & contract administration, operations, warehouse, logistics/supply chain, procurement, HR, marketing, legal, executive, IT and many levels of industrial.
"I love the job Margie placed me in. I am thriving in my new career and the business I was placed with is a perfect fit for me." - feedback from our 2017 Talent Survey