FRANKLIN, VA 23851 | Temporary
Monitors and collects delinquent member accounts
Contact members by phone/mail to determine the reason for delinquency/negative activity and assist member with a possible solution.
Respond to telephone calls regarding payment notices and delinquent/negative accounts.
Submit monthly reports
Process payments directed to the department.
Perform skip-tracing duties as required.
Prepare delinquent/negative accounts for legal action.
Perform other duties as assigned.
QUALIFICATIONS FOR THE JOB
Experience with collection of past due accounts.
Basic understanding of share/share draft accounts and loans.
Excellent oral and written communication skills.
Excellent math ability and attention to detail. Ability to accurately and efficiently process member transactions.
Ability to help members through difficult financial situations.
Skill and ability to meet people and actively listen.
Ability to work well within a team in a fast-paced, rapidly evolving environment.
Ability to deal with stressful situations and interruptions. Ability to be flexible. Ability to multi-task.
High aptitude for learning.
Ability to effectively establish rapport, present information, and respond to member questions as well as co-workers.
Ability to read, analyze, and interpret policies and procedures furnished in written, oral, or schedule form.
Skill and ability to organize and prioritize work.
Ability to calculate figures and amounts such as simple interest, percentages, pro-rata, and discounts.
Ability to apply concepts of basic accounting.
Ability to accept minimal travel.
Personal computer experience with Microsoft Word and Excel
- Interested candidates, please forward resumes to email@example.com or firstname.lastname@example.org. You may also contact our office by phone at (757) 925-0400. EOE
Michaela Downes is a placement specialist for our Suffolk Branch. She has over seven years experience in Human Resources. She came from a retail background where she honed her customer service, staff development, and management skills. She graduated from Edinboro University of Pennsylvania with a B.S. in Communication and Media Studies and is currently attending Southern New Hampshire University, pursuing a M.S. in Human Resources Management. Michaela, her husband, Kelly, and their dog, Wallace are transplants to the Hampton Roads area and enjoy all of the outdoor and water pastimes that coastal living has to offer.
“The Suffolk staff was just so caring....they made you feel welcomed.” - feedback from our 2017 Talent Survey