FRAUD PREVENTION SPECIALIST
SUFFOLK, VA 23432 | Temporary
Ability to remain flexible in a fast-paced, changing environment and to prioritize goals.
Ability to manage difficult situations with customers, victims and suspects.
Excellent organizational and follow through skills.
Highly effective communicator to all levels within the company and customers; able to clearly articulate in oral and written communications.
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Ability to manage multiple priorities in a fast-paced environment.
Monitor existing metrics against scorecards and partner with internal and external teams to identify trends, behaviors, process and system improvement opportunities
Ability to produce reporting for management providing details on trends and issues impacting the business.
Goal-oriented and a team player. Highly organized with focus on execution, problem solving, and improving processes.
Strong decision making and demonstrated analytical / problem solving skills, including the ability to recognize non-obvious patterns with excellent data analysis skills
Manage the initiation of internal and external investigations based on leads generated by eCommerce analysts/investigators as well as other sources.
Conduct and direct investigations through traditional and non-traditional methods (cyber, data analytics, social media, open source research) in order to mitigate financial and reputational risk associated with fraud in complex e-commerce crimes.
Research and analyze data using internal and external tools to identify fraudulent activity and understand opportunities to minimize fraud or decrease good customer impact.
Oversee eCommerce analytics used to identify suspicious trends that are creating financial loss to the company, specifically around margin, shrink, profit erosion and fraud.
Efficiently analyze information and navigate multiple systems to detect and prevent internet- and store-related fraud.
Defending & compiling data analysis of chargebacks; blocking fraud-related accounts
Analyze orders flagged to ensure their validity using fraud screening tools and communicate (using phone and email) with customers and to validate orders; help recoup revenue as needed
Execute concise and proactive documentation of operational procedures required to tackle known risk related patterns.
Effectively communicate to others new trends and unusual cases.
Daily review, analysis and approval of orders to prevent credit card fraud. Contacting customers and financial institutions as necessary.
Daily review, analysis and approval of all chargebacks. Investigating the complaint and contacting the financial institution to refute or agree to the chargeback.
Daily review and analysis of unpaid items, insuring customers are alerted of outstanding balances and provides necessary procedures for completing payment.
Daily entry of exception issues to internal database allowing accurate reporting of service related issues.
Minimum 1 year experience in lost prevention and/or fraud prevention. Combined 2 years of experience in e-Commerce, experience with Fraud Detection Methods and Analysis, and/or experience using Internet and searches.
Moderate to Advanced computer skills
Stephanie Lamb is the Branch Manager of our Suffolk office. She’s been in human resources for more than 15 years, staffing more than 10 years and with Reliance since 2008. Stephanie is a Certified Staffing Professional (CSP). Her human-resources background has given her a strong foundation in understanding the HR needs of different companies and industries. She is consistently praised for her dedication to our client businesses and her can-do attitude.
“I can't say enough great things about how wonderful Stephanie Lamb is to work with...she is able to match applicants to the right position to meet everyone's needs. All of the staff at the Suffolk location were professional and friendly. I recommend Reliance Staffing to others.” - feedback from our 2017 Talent Survey